To help you and your client with relocation damage you give us by email the address and contact details of your client with an overview of the items that are damaged by thismoving, as well as any further information you believe is relevant for us. Wewill start bycontactingyour client in order tomake an appoint- ment for a personal visit. Once a date for a survey has been scheduled with your client, we will inform you. During the visit we will not only make a full report but we will also take photos of all damaged furniture and objects by the relocation and investigate how old the object is. Furthermore, we will explain to your client which items we can restore and which cannot be restored by our company Damage- Care. Additionally we will explain to your client how we will repair the damage. Request for a damage assessment The rapport After this visit you will receive from us the rapport, the photos as well as a detailed quotation for repairs of the relocation damage. It is not always a given fact that all clients prefer to repair everything. With 20 years of experience in relocation damage, we sense what your client would like to repair and what your client would not like to repair. Also not everything has to repaired, it depends on the value.